FAQ’S

FAQs - Kind People

SHOPPING FAQ’S

  • How do I place an order?

After deciding the product(s), quantity, style & shipping method, simply click the “Buy it now” button that can be found at the bottom of each the product description the proceed to Check out. If you are buying multiple products, click the cart icon at the upper right corner of your screen to proceed to Check out.

 

  • Can I change my order?

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.

 

  • What are your Payment Methods?

We accept credit card (Visa, Master Card, American Express and Discover) and Paypal.

 

  • What is the currency of the store? Can I pay another currency?
    All process will be shown in local currency depending on wich country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically covert your subtotal depending on their current conversion rates.

 

  • You said Free Shipping but I was charged with shipping cost (Discount related concerns)

To avall any discounts and/or free shipping offer, kindly enter your Discount code (s) at the Discount bar during Check Out.

In the event that your discount code but would still want to avail it, please contact us immediately so we can assit you.

 

 

SHIPPING FAQ’S

  • Where are your items shipped from?

Orders are shipped from our warehouses in Nepal. As our items are stored in several warehouses, your order may be shipped in separate packages.

 

  • Can I change my shipping address?

Once you have placed an order, the information goes straight to the shipping department wich takes 2-3 working days to process. After the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

 

NOTE: To all customers that provided a different shipping address than their payment address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provides us.

 

DO NOTE:

  1. To all customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
  2. Customs, Postal Services and our store are a different antities hence we are nor liable for any delays caused by customs or local post services.

 

  • How long do I wait until my order is sent out?

Our handling time takes 3-7 business days. This means that your order(s) will generally be sent out withing this period.

 

  • When will I receive my items after I place an order?

The duration depends on the destination. Dalays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2-6 weeks and depending on how fact customs in your country processes the package.

 

  • How do I know if my items have been shipped or not?

When your items have been dispatched, we will send notification email to your registered email address. The tracking numer is normally available withinh the next few days of dispatch.

 

  • How do I track my order?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track your parcel(s).

 

www.dhl.com/en.html

www.ups.com/us/en/global.page

www.usps.com (for US customers only)

 

 

For further assistance, please contact our Customer Service.